We are happy to send a sales receipt on request. When emailing us to confirm your order, please indicate that you would like a sales receipt, and include the billing contact information that should be included on it (contact name, company name if applicable and address).
Will you send me a sales receipt?
When should I use a commercial license?
If you’re going to build a commercial application with Sencha products, you must write your application code under the commercial license from the beginning of the application development process.
Do I need to renew my license every year?
If you purchased a 5 pack or more of Ext JS and/or GXT licenses, those are perpetual. However, you must renew your Maintenance and Support Agreement on an annual basis. Sencha Test is a term-based license, and you can extend the term after the initial term expires.
If you have purchased Single Developer Subscription licenses, you will need to renew your subscription to develop applications. Your annual subscription includes maintenance and support. Distribution and End User use rights are perpetual. Further development rights require annual renewal.
Can I reassign my Ext JS or GXT license to a different user?
Yes, but only once every 6 months. If you are purchasing under the Independent Consultant Program, you can change Designated Users upon license transfer to your client.
We purchased multiple product licenses multiple times during the year and our support subscriptions all expire on different dates. Is it possible to sync the license expirations so that they all expire at the same time?
Yes. Please email renewals@sencha.com for more information.
Can I use Sencha Touch for free?
Yes. Sencha Touch is available free of charge for commercial and open source application development. However, embedding Sencha Touch in a commercial web application builder or software development kit (SDK) requires a paid commercial OEM license agreement. Additionally, using Sencha Touch commercially for native deployment on Embedded Devices with more than 5,000 units annually requires an Embedded Device License.
Do I need a Sencha Ext JS license to use Sencha Architect?
Sencha Architect is now bundled with Ext JS Pro and Premium. Customers who have purchased those packages will automatically be entitled to Architect. If you previously purchased Architect but do not own a Sencha Ext JS license, your development work product will be governed by the terms of the GPLv3 license.
How do I get a quote to renew my support subscription?
Simply email renewals@sencha.com and we’d be happy to provide a quote.
What’s an x-Credit?
x-Credits are a currency used to meter Support Tickets or request other types of assistance available under a Sencha support plan. For example, a Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum.
The process for requesting assistance using x-Credits is described in our support process letter that is sent to our customers’ primary support contacts when they purchase a support plan. This process is also described in our Maintenance and Support Agreement.
Can I purchase additional x-Credits?
Yes. If you are interested in purchasing more x-Credits, contact us at staging.sencha.com/contact.
